Privacy Policy

MYPRO Ladders - Your Source for Quality Ladders

Privacy Policy

At MYPRO Ladders, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data. By using our services, you consent to the collection and use of your personal information as described in this policy.

Who We Are

MYPRO Ladders is a company specializing in ladder distribution. If you have any questions or concerns regarding this Privacy Policy or our data practices, you can contact us using the information provided in the Section below.

Your Privacy

We collect and process personal information during our interactions with you. Personal information refers to any data that can be used to identify you as an individual, such as your name, email address, or telephone number. We are dedicated to protecting your privacy and will handle your personal information in accordance with applicable data protection and privacy laws, including the EU General Data Protection Regulation (GDPR).

This Privacy Policy outlines:

• The types of personal information we collect.

• The purposes for which we collect and use this information.

• How long we retain your information.

• With whom we share your information.

• How you can contact us.

• Your rights regarding your personal information.

• Our use of cookies on our website.

What Information Do We Collect?

We collect the following types of information:

(a) Information We Collect When You Register with Us:

When you register with us, we will request the following information:

• Your name.

• Your postal address.

• Your email address.

• Your telephone number.

• A password (please keep this secure).

• Your communication preferences (email, SMS, post, telephone).

• Payment card details (if placing an order).

(b) Information We Collect About Your Website/App Usage When you use our website, apps, or browse other websites where our ads are displayed, we collect the following information:

• Device information (manufacturer, model, operating system, IP address, browser type, mobile device identifiers).

• Cookies and browsing history (online behavior, product selection, location, ad clicks).

• FAQ questions and answers.

• Purchase details.

• Uploaded photos and videos on our platforms and applications.

• Preferences related to our website and app experience.

• Social media sharing of product reviews (Facebook, Twitter, Google Plus, etc.)

If you create an account, we may link your pre-registration information with your registered account or any subsequent information we collect.

Why Do We Collect This Information?

We collect and use your personal information for the following purposes:

• To process and fulfill your orders or service requests.

• To collect reviews and feedback on products or services.

• To communicate with you and respond to your inquiries.

• To provide you with information about products, services, offers, and discounts.

• To personalize your online experience and provide tailored offers.

• To improve our products and services through research and analysis.

• To measure the effectiveness of our marketing communications, including online advertising.

• To enhance and personalize your experience with our digital services.

• To carry out security checks and prevent fraudulent transactions.

• To address any claims or legal obligations

We may ask for your consent before sending you marketing materials, and you can withdraw your consent at any time. Even if you choose not to receive marketing information, we may still use your personal information for essential service communications.

How Do We Use Your Personal Information?

We use your personal information for the purposes mentioned above. The legal basis for processing your data depends on the specific purpose:

• Contractual necessity: We use your personal information to fulfill our obligations under the contract with you, such as processing orders and delivering products.

• Legitimate interests: We use your personal information for purposes that are in our legitimate interests or the interests of a third party.

• Legal obligations: We may process your personal information to comply with legal obligations, such as tax or regulatory requirements.

Consent: In some cases, we may rely on your consent to process your personal information, such as for sending marketing communications.

How Long Do We Retain Your Information?

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the applicable laws.

Sharing Your Information

We may share your personal information with trusted third parties who assist us in providing our products and services, such as shipping companies, payment processors, and marketing agencies. These third parties are contractually obligated to handle your data securely and under applicable privacy laws.

We may also disclose your personal information if required by law or in response to legal requests, such as court orders or government regulations.

Please note that we do not sell or rent your personal information to third parties for their marketing purposes.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You may also have the right to restrict or object to certain types of processing. If you would like to exercise these rights or have any questions about your personal information, please contact us using the details provided in Section 9.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

MYPRO Ladders

Unit G0904

C/O Loknstore Oldbury

Unit 6 Churchbridge

Oldbury

B69 2AP

Email: sales@myproladders.com

Phone: 44 1264 98 0505

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and provide personalized content. You can manage your cookie preferences by adjusting your browser settings.

For more information about how we use cookies and your choices, please refer to our Cookie Policy.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable laws. We encourage you to review this policy periodically for any updates.

This Privacy Policy is effective as of 2023.

Thank you for taking the time to review our Privacy Policy.